I haven’t been able to use SpireOak since: the app will no longer sync. All was fine (very light usage though) until I tried to set up a share room and later change its password. Pleasantly surprised, I decided to give it another go. A year down the line, I attempted to use the account and miraculously, I was able to purge all my file in a snap. I left once because I couldn’t purge my files (I wanted to start from scratch after experiencing issues with sync). I have been using SpiderOak intermittently for a number of years and I fully agree with the author and all comments so far: the zero knowledge policy is a sweet spot but using SpiderOak is too difficult at times. I still use and recommend SpiderOak because I value their security, but I acknowledge there are a few things they could do much better. There seems to be no way, other than watching the desktop app, to be notified for events such as over quota, or if a device has not contacted the server in over n days. ISP was one that has a reputation for ‘managing traffic’ on their networks. My research (packet capture) seemed to indicate ISP was blocking the traffic. I twice (several years ago) had a situation where backups were failing due to communication problem. –purge-historical-versions h24,d6,w8,m8,y (how many historical versions to keep) –purge-deleted-items=n (this has a parameter, older than n days) Search the faq and forums for ‘command line’. Before you can begin cleaning out unneeded files, you must first cancel the queue of new files to be backed up. Over quota: an over quota condition is a little more difficult. SpiderOak forums have a lot of good tips on this, so they can even say it’s documented. That said, it is possible, and once you learn how, fairly simple. SpiderOak’s zero-knowledge policy does make it difficult or impossible to offer rich online access.Īgreed: SpiderOak makes it far easier to buy more space than to manage the space you have by deleting unneeded files form backup. I have been using SpiderOak for (5) years now, and have several customers using it as well. To those satisfied users out there, good on you. I hope other users have better luck than me. So I have to say….SpiderOak is just too hard and is not working for me. I can’t do it via the web browser and the SpiderOak app kept saying the files are being purged at the status bar but not doing anything in the background. Removing files from SpiderOak is an impossible task. Now every now and then, the SpiderOak app will pop up to remind me that I have exceeded my storage and I should either increase the storage by upgrading or to remove some files. I have a 3GB storage and my current storage is 3.082GB. I have accidentally exceed the file storage on my SpiderOak cloud storage.Surely it can’t be that difficult to delete a file 2MB in size on the cloud. Deleting files is a nightmare as the command never get executed. The only way files can be deleted is via the SpiderOak desktop app.It seems that this is a known issue as SpiderOak do published a how-to article when something is stuck at the Queue. The files are said to be uploading to the cloud but it is deceiving because the files do not get uploaded at all. There are many times some files are stuck at the Queue section. SpiderOak’s application is extremely buggy.I am not sure why this is a limitation but it is not working out for me. The only thing I can do is to download selected files from the cloud. By funny I means there is no way I can even rename, move, delete files that are stored in the cloud by using a web browser. SpiderOak has a funny way for users to administer the files stored in the cloud.The good thing is that it supports network drive which is something dropbox does not support. I like the ability to selectively sync and backup files onto the Cloud. Downloading and installing the SpiderOak application is easy enough.That being said, I do not have similar issues with google drive, skydrive and dropbox. So I can only assume it is my own user errors. However, none of the reviews mentioned the kind of problems I am currently having with the service. There are many online reviews making comparison between SpiderOak and Dropbox for instance. Lately I have been experimenting with SpiderOak seeing how the service is being touted as the most secure cloud storage for any files stored online. Personally I use google drive, skydrive and dropbox. Online cloud storage is a musthave for internet users these days.
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